We're Here to Help

Frequently Used Contact Reasons

Order Status & Tracking

If you'd like to know the status of an order, the fastest way is to check your dispatch confirmation email — it includes a tracking link. If you can't find it or have a specific question, email support@gelatinesculpt.co.uk with your order number and we'll respond within 1 business day.

Product Questions

If you're unsure whether Gelatine Sculpt™ is right for you, our team includes nutritionally-trained advisors who can answer specific questions about ingredients, mechanisms, and suitability for various health conditions. While we cannot provide medical advice, we can help you understand whether the product fits your situation. Many of our most detailed product questions are answered on our FAQ page.

Refunds & Returns

For refund requests under our 60-day money-back guarantee, please email returns@gelatinesculpt.co.uk with your order number. We process refunds within 3 business days. Full details are on our Refund Policy page.

Delivery Concerns

If your order hasn't arrived within the expected timeframe, please first check the tracking information in your dispatch email. If the tracking shows no movement for more than 5 business days, contact us and we will investigate immediately with the courier.

Business & Wholesale Enquiries

We do not currently offer wholesale or B2B partnerships, but we are happy to hear from health practitioners, nutritionists, and clinics interested in recommending Gelatine Sculpt™ to their clients. Please email partnerships@gelatinesculpt.co.uk with your professional details.

Press & Media

Journalists, podcasters, and content creators looking for interview requests, expert commentary, or media kits can reach our PR team at press@gelatinesculpt.co.uk. We respond to press enquiries within 2 business days.